Sector- Financial Technology
Role: Management
Reports to: CEO
Career Level: Managerial Level: at least 3+ years’ Proven work experience as a Customer Operations /Support Manager. Working at the Fin-tech or Financial Sector is Advantageous
Employment Type: Full time
Salary: Competitive and commensurate with experience
About Us:
YaYa Payment Instrument Issuer S.co (YaYa Wallet), we are revolutionizing the FinTech industry with innovative solutions that empower individuals and businesses to achieve financial success. Our cutting-edge technology and dedication to excellence have positioned us as leaders in the field, driving meaningful change in how people manage their finances.
Responsibilities
- Identify existing and new mobile money products periodically.
- Research the ideal customer base to develop a tailored product strategy.
- Propose product and service incorporation timelines and methods.
- Revise and propose fee structures to management.
- Recommend products for customer service standards, growth opportunities, and risk control.
- Acquire and maintain relationships with potential customers and partners.
- Recruit agents for the company.
- Lead customer operations and support initiatives.
- Manage a team of Customer Service Representatives for effective support.
- Resolve escalated customer inquiries to meet business objectives.
- Develop standards and goals for customer service.
- Collaborate with leadership and partners to ensure satisfaction.
- Manage resources for customer service effectively.
- Mentor and guide direct reports and assist in hiring.
- Provide feedback for process improvements.
- Assist colleagues with policy guidance.
- Manage customer contracts and communications.
- Coordinate stakeholder meetings and prepare materials.
- Prepare corporate documents for internal and external use.
- Develop annual operational and departmental budgets.
- Summarize and present operational reports to management.
- Maintain organized filing systems for documents.
- Collaborate closely with the tech team.
ssential Skill Requirements
The individual must possess the following knowledge, skills and abilities to perform the essential functions of the job using some other combination of knowledge, skills, and abilities:
- Good knowledge of mobile money business, products and services
- Strong Customer Acquisition Skill
- Strongly Acquired Customer Maintaining Skill
- Excellent Follow-Up Skill
- Strong Business Communication Skill
- Strong Team Handling Skill
- Thorough understanding of customer support techniques
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Excellent Research skill
- Good analytics skill
– Closing date: September 4, 2024
here is the link below
