Zemen Bank would like to invite qualified and competent applicants to apply for the following vacant post.

Zemen Bank S. C. was established in 2008. The Bank has over 7,000 shareholders with a total paid-up-capital of close ETB 5 Billion.
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.

Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.

Customer Service Representative

Location: Addis Ababa

Required No:10

Purpose of the Program:
We are now searching for enthusiastic CSR’s to join our various Department/Banking Centres. The major purpose of this function is to work in high-performing teams to make a difference and deliver excellent customer service. This role is responsible for delivering primary level information about the bank and its relevant units, keeping the office appearance and atmosphere, organizing departmental/branch records and correspondences with internal and external clients, and performing secretarial responsibilities.

Responsibilities:

Understanding and applying Zemen Bank standards, procedures, and methodologies to assignments.

Providing accurate and timely data on assigned tasks as needed, including optimal usage of appropriate knowledge sources.

Understand how to develop constructive working connections with co-workers.

Maintain personal progress and knowledge in a specialized sector.

Maintain strong work habits that contribute to the growth and profitability of the bank.

Work independently and under pressure to fulfil deadlines.

A competent team player with a strong interest in the industry.

Personal motivation and drive demonstrated through dedication to hard effort, continual development, and goal attainment.

Carry out additional activities as given by your supervisor.

Skill and educational background

B.A. Degree in Marketing, Communications, SSOM, Digital Marketing, Banking and Finance, Accounting, Management, Economics or related Business fields.

Graduates of 2023/24 G.C. with a minimum CGPA of 2.75 are eligible to apply.
Competencies Required:

Excellent oral and written communication abilities.
Be willing to work under supervision and learn new skills.
Focus on high quality and risk minimization.
Basic computer skills.
NB: Only Female Graduates are eligible to apply for this position.

Application way

Qualified candidates can apply through the following link: https://forms.gle/WoWe51wLJRVAFK5c7

Deadline: August 24th, 2024