Komari Beverage would like to invite qualified and competent applicants to apply for the following vacant post.
Location: Addis Ababa and Cheki/debre birhan

Required No:2

Job Description:

In this role, you will be the first line of defense for our employees’ IT needs. You will provide technical support, troubleshoot problems, and ensure our users can work productively. You will be a key part of ensuring our company technology runs smoothly.

Key Responsibilities and Accountabilities :
Serve as the first contact with customers who need technical assistance.
Troubleshoot, diagnose and resolve technical hardware and software issues.
Communicate with customers and collaborate with the team to diagnose and resolve technical issues
Responsible for follow-up PCs, Printers, Servers, CCTV, Server Room, and other IT equipment.
Provide quick resolution and excellent customer service.
Redirect unresolved issues to the next level to the IT department.
Identify and suggest possible improvements in procedures to enhance the overall support process
Keep inventory of all equipment, software, and license users.
Provide feedback on processes and make recommendations on areas to improve.
Maintain an accurate record of technical documentation and service catalog on software installation, hardware configuration, problem troubleshooting, customer interactions, transactions, comments, and complaints for future reference and analysis.
Stay up-to-date on the latest technology trends.
Other tasks assigned by the IT manager

Skill and educational background

BSc in IT, Computer Science, or related fields with

Experience: 0 – 1 years of experience.

Skills:

In-depth knowledge of computer systems, computer repair, and network management
Hands-on experience with diagnosing and resolving basic technical issues
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Excellent communication and interpersonal skills.
Strong drive to provide excellent customer service and experience.
Ability to work independently and as part of a team.

Application way

Those who meet the above requirements can submit their CV to the following link

Kindly Note only short-listed candidates will be contacted. Click Here

Female applicants are highly encouraged to apply

Deadline: Aug 09, 2024