Job Position: Customer Service Officer I

Qualification Requirements:

• Education: Bachelor’s Degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).

Experience Requirements:

• Experience: 1 year of relevant experience in a bank.

Competencies Required:

• Understanding of the basic mechanisms of general financial products and services.
• Good knowledge of the bank’s accounting procedures.
• Ability to respond to basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
• Excellent command of Microsoft Office and proficiency with the core banking system.

Responsibilities:

• Provide front office customer service support at the branch.
• Handle and check account maintenance, payment, and collection transactions.
• Respond to customer inquiries and requests.
• Manage cash and non-cash transactions effectively.

Application Process:

Interested and qualified applicants should apply via the following link only:

here is the link: https://forms.gle/gq1ijtNuFAWoj89P6

Only shortlisted candidates will be contacted.

For more information, please call us at:
+251-11-5-260-795

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