Deadline: September 2, 2024
Hiring: Ahununu Trading PLC
Duties & Responsibilities
- Answer incoming calls and respond to customer’s emails.
- Manage and resolve customer complaints.
- Sell service and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Manage inbound and/or outbound calls.
- Follow various communication scripts when speaking to a caller.
- Identify customer needs, answer questions and solve problems.
- Up-sell services when possible.
- Build sustainable customer relationships.
- Other duties as assigned
Job Requirements
- Education: Bachelor’s Degree in Business related field of study with relevant work experience.
- Required Experience: 1 year and above
How to Apply
- Submit your resume and cover letter detailing your relevant experience and qualifications via email: Ahununuhrgstigist@gmail.com or robel@ahununu.net
